Privacy Policy

When you purchase something from our store, we collect the personal information you give us — such as your name, address, and email address — as part of the buying and selling process.

When you browse our site, we automatically receive your computer’s internet protocol (IP) address and basic browser information to help us understand how our site is used and to improve your experience.

When you provide us with personal information to complete a transaction, verify your payment, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in you change your mind, you may withdraw your consent at any time by contacting us at hello@isotides.art.

We may disclose your personal information if we are required by law to do so, or if you violate our Terms of Service.

Payments are processed securely through Stripe. We do not store your credit card information on our servers. Stripe handles all payment data in compliance with the Payment Card Industry Data Security Standard (PCI-DSS).

Your purchase transaction data is stored only as long as is necessary to complete your transaction. For more information, you may want to read Stripe’s Privacy Policy.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. All data transmission is encrypted using secure socket layer technology (SSL).

In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

Certain providers — such as payment gateways and shipping providers — have their own privacy policies. We recommend you read their privacy policies to understand how your personal information will be handled by these providers.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.

We use PostHog to help us understand how visitors interact with our site — such as which pages are visited and how users navigate. This data is anonymised and used solely to improve our website and product experience. PostHog is self-hostable and privacy-focused; no personal data is shared with third-party advertisers.

We use cookies to maintain your session and remember your preferences as you browse our site. Cookies do not personally identify you — they simply allow our site to function properly (e.g. keeping items in your cart during checkout).

You can choose to disable cookies through your browser settings, though some parts of the site may not function correctly without them.

By using this site, you represent that you are at least the age of majority in your jurisdiction, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on this page. If we make material changes, we will notify you here so that you are aware of what information we collect, how we use it, and under what circumstances we use and/or disclose it.

Under the Privacy Act 2020 (New Zealand), you have the right to access and request correction of any personal information we hold about you. If you would like to access, correct, amend, or delete any personal information we have about you, or simply want more information, contact us at hello@isotides.art.